Service Management

Let Proact manage your core infrastructure 24x7

Delivering an IT service with ever shrinking budgets and a business that always wants more is creating more challenges than ever. Our Service management allows your IT organisation to become more effective by creating the time for you to focus on strategy and projects.  

The Proact IT Service Management offering is an ITIL based, remote managed service that allows us to become a virtual member of your team, delivering the repetitive operational services 24x7 at much lower cost than increasing your own head count.

How it works

24x7 monitoring: With Service Management, Proact effectively become another member of your IT team. Our skilled experts will proactively monitor and manage your systems 24x7, pre-empting any potential problems before they arise. 

Daily tasks: Our ITIL-based service means that our team will take care of those everyday operational tasks, ultimately freeing up your time to focus on projects that really add value to your business.

Reporting: Depending on the package you select, Proact will also submit a monthly report outlining the health of your systems and any improvements that could be made.

Proact has built a reputation across Europe as the leading provider of remote management services, we have a reputation for exceptional service delivery – we don’t let our customers down.

Not only can this remote monitoring service enable the highest security and performance standards, but it can play a key role in tackling any resource issues, including the emergence of shadow IT. Read more about this IT trend here

Key Benefits


    Free up your valuable IT resources to focus on business development projects rather than the day-to-day tasks.


    Take control of your IT spend - pay monthly, and scale the service up or down when you need to.


    Uplift your IT service to 24x7 without the cost and pain of running a 24x7 team.


    Access to the Proact customer portal for enterprise class monitoring, alerting and reporting.


    Know your data is completely secure with our ISO27001 certification.


    Exceeds your SLAs by using our experienced Service Management team.

Client Recommendations

  • “We needed a partner and a relationship that could evolve with us. Proact offered that and it was in stark contrast with alternative options in the market, which purely involved selling equipment. That's been the key valuable criteria in the relationship that we've got.”

    Matt Meyer, Chief Executive, Taylor Vinters.

  • “Adopting Proact's Cloud Services has meant we are able to focus on more important things than just day-to-day operational tasks. Our IT staff have so much more time to focus on valuable business projects.”

    Gary Wilson, Director of IT, Digby Brown.

  • “We anticipate significant cost savings of £150,000 over five years, allowing us to invest more in our business and to really align our IT spend with business needs.”

    David Cochrane, Infrastructure Manager, Vital Services Group.

  • “The project is on track and this would never have been possible without such fantastic support from Proact. Their commitment has been extraordinary, their attention to detail superb, their project management skills awesome and without question their technical skills are world class."

    Garry Harris, Head of IT Services, Wrightington, Wigan and Leigh NHS Foundation Trust.

Contact Us Today

If you are interested in finding out more about Service Management or simply wish to discuss your present challenges, please do not hesitate to contact us. Simply fill in the contact form below and a member of our team will be in touch.


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Pinsent Masons Case Study Taylor Vinters Case Study