Delivering an IT service with ever shrinking budgets and a business that always wants more is creating more challenges than ever. Our Service management allows your IT organisation to become more effective by creating the time for you to focus on strategy and projects.
The Proact IT Service Management offering is an ITIL based, remote managed service that allows us to become a virtual member of your team, delivering the repetitive operational services 24x7 at much lower cost than increasing your own head count.
How it works
24x7 monitoring: With Service Management, Proact effectively become another member of your IT team. Our skilled experts will proactively monitor and manage your systems 24x7, pre-empting any potential problems before they arise.
Daily tasks: Our ITIL-based service means that our team will take care of those everyday operational tasks, ultimately freeing up your time to focus on projects that really add value to your business.
Reporting: Depending on the package you select, Proact will also submit a monthly report outlining the health of your systems and any improvements that could be made.
Proact have built a reputation across Europe as the leading provider of remote management services, we have a reputation for exceptional service delivery – we don’t let our customers down.