IT as a Service helps furniture maker to better support the enterprise build a more flexible environment
Kinnarps is a family business where they pay special attention to IT, which is part of their legacy. They do a lot of in-house application development, including adapting the ERP system to our manufacturing Kinnarps’ recipe for success includes a capable IT function which is mainly operated on-premise. Applications closest to the enterprise carries most weight for Kinnarps, which guides any decision about committing the company’s own resources.
Kinnarps and Proact have been partners for more than a decade. Beginning with storage and backup, more components of Kinnarps’ data centre and IT operations have been added over time.
Kinnarps’ IT-infrastructure is now covered by Service Management, the most comprehensive support option provided by Proact. This service includes complete, ITIL based operations management for Kinnarps’ data centre, including systems monitoring, tech support and incident management.
Challenge
Kinnarps provides and manages IT mainly using its own resources, with ambitious goals for supporting and developing the business. The company wants to maintain control over IT infrastructure, while realising that this is an increasingly complex and demanding task.
Solution
Kinnarps provides and manages IT mainly using its own resources, with ambitious goals for supporting and developing the business. The company wants to maintain control over IT infrastructure, while realising that this is an increasingly complex and demanding task.
“ – One question we keep asking ourselves is if we should manage infrastructure in-house. The generic answer is that we want to source the ”bread and butter” – basic functionality and applications, having that delivered as a service so we can put greater focus on IT close to the enterprise.”
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