Operations Team Technical Consultant


At Proact, we’re a pan European data management specialist with a focus on unlocking
the power of data through strategy, storage, connectivity, and security. But that’s only
part of our story….
We’re also here to break the mould. To stake new ground. To do things differently. And
we’ve created a fast-paced, people-first working environment with a focus on
innovation, learning and career development that encourages you to do just that.
Here, you can bring your whole self to work as you’ll be part of a truly diverse
organisation, working with both local and national customers. You can act with integrity,
act with commitment, and act with excellence in mind. And you can embrace change,
seek out new challenges, and learn by doing. All as part of a team with a shared sense of

One that’s enabling innovation, accelerating growth, and disrupting entire industries.
This is what it means to #BeAProactivist.

What you’ll do

With a passion for heritage and successful growth figures year on year, we want to
develop our UK operations, expanding our European Operation and Support Centre. We
are looking for talented, dedicated 1st line Operation Consultants to join the team and be
responsible for Event Management, Operational Checks and 1st Line Incident

Job Overview

  • Incident Management
  • Operational Checks
  • Event Management
  • Customer Services
  • You will be responding to system triggered alerts on supported customer and in-house
    systems, including restarting services, diagnosing hardware failures and analysing
    system and application log files for software issues.
  • Over a 4-day-on, 4-day-off shift pattern, rotating between days and nights, you will also
    be responsible for analysing supported systems to detect and raise incidents for issues
    that may not have been reported by monitoring tools (event management).
  • New incidents and alarm logging with the appropriate priority is key, as is ensuring they
    are responded to and resolved within contracted SLA’s. No two days are ever the same.
  • New recruits that hold a full/clean driving license will also be included in our Product
    Support Group rota. You will be given in-house hardware training on NetApp filers
    which will give you the skills to carry out onsite diagnostics and installation of parts.
    Career Progression
    Proact provide a structured career path that can match your own personal ambitions. As
    a business Proact are aligned to the four key industry competencies in Virtualisation,
    Data, Security & Mobility. Employees with the right attitude and desire to succeed can
    progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their
    potential in IT. We offer our own in-house training on the tooling and services we use,
    eLearning on our core technologies and bespoke training tailored to your job role.

Why Proact?

We offer a wide range of perks and benefits:

A diverse and inclusive culture
We’ll encourage you to be yourself, and your best self, every day at work.
Exciting and non-standard career pathways
Our flat structure offers all the support you need to learn, develop, grow
and progress.
Opportunities to collaborate
You’ll have the chance to engage with leading tech partners and build your own
industry network.
A commitment to your wellbeing
We offer private comprehensive health care cover and a range of health
and wellbeing benefits to help you stay well, both in and out of work.
Generous financial rewards
We’ll reward you financially with a great salary, an industry leading commission
plan, and a good pension.
Brilliant lifestyle benefits
You’ll get more out of life with everything from 33 days holiday entitlement and
additional purchase scheme to paid charity days.

How far will you go as a Proactivist?

If you have what it takes to #BeAProactivist, how far you go is up to you.
To apply send your CV to jobs@proact.co.uk