Support

As organisations prioritise IT to support innovation, development and growth, many IT environments are getting more complex and most often involve technology from multiple vendors. We’ve developed our support services to ensure strong business continuity and to simplify processes following an incident affecting your environment. With a single point of contact, you can rest assured that your case will be handled and solved as quickly as possible.

Since 1994, we have delivered our award-winning support to our customers and we understand that every organisation has different capabilities and amount of resources to allocate in case of an incident. And that’s why we offer three levels of IT support, all the way up to a fully-managed option that sees us take responsibility for solving issues and for performing important tasks that ensure your environment is secure and efficient.

We offer three levels of support. With Premium Support, when something goes wrong, one of our 24/7 help desk team will act as a single point of contact to provide you with all the information you need to fix your problem. In 95% of cases, our knowledge is good enough. In the remaining 5% of cases, we will contact and coordinate vendors on your behalf, saving you precious time. You can also add one or both of two further support services: Monitoring as a Service and Service Management. (Find out more about these at the bottom of this page.)