Specialist Service Management
Enable your legal firm’s ambitious IT agenda by freeing your IT team from business as usual. Minimise downtime and the loss of billable time with proactive monitoring, systems optimisation and zero-downtime maintenance, all delivered from our 24/7 network operations centre.
Introduction to Our Solution
Over the past five years there has been a massive step change in perceptions of public cloud adoption in the legal sector. Multiple firms are now entrenched in a hybrid cloud operating model or have plans in place to move to this model over the next 12-24 months.
This increases the workload burden on IT teams that are already overloaded. IT managers are now supporting a range of on-premise storage, compute and data protection platforms alongside their public cloud counterparts.
Headcount is not increasing to support the strategy; IT managers are forced to balance resources across multiple platforms. Often, neither the on-premise or the cloud infrastructure get the attention they require to ensure company systems remain fully secure and efficient.
Further compounding this, IT teams are also the driver of innovation within legal firms. Spending time on systems management holds back technical progression and inevitably makes the firm less competitive.
It’s becoming more challenging for companies to justify the investment in operational capability. Out tasking this is an ideal solution that frees legal IT teams to focus on business innovation.
Why Proact?
Proact’s Service Management is a 24/7 monitoring, support and incident resolution solution for legal teams. In addition to continually monitoring chosen aspects of your IT environment, our teams carry out all routine infrastructure tasks, such as patching, backup, testing and issue resolution.
Our service management customers also benefit from Proact taking responsibility whenever downtime occurs and we are mobilised 24/7 to repair any issues. We offer our legal customers Service Management for: storage, server, networks, hypervisor, backup, and public cloud.
Get in touch with our legal specialists to learn how Service Management could improve IT operations at your firm
- Total peace of mind – you get the best from your IT and whatever happens, Proact will take responsibility for fixing it, so your own team is free from infrastructure maintenance.
- Always available – 24/7 outperforms in-house ability and/or reduces the need for expensive shift patterns. It also means we service organisations around the world – regardless of time zone.
- Access to a broad set of skills – it would be prohibitively expensive to employ the specialists needed to provide support for all technologies. With Proact Service Management you have access to 500+ fully trained technical consultants across Europe.
- Protect your billable time – due to increased availability, access to expertise and skills, and constant tuning and improvement
- Manage data sprawl – our teams constantly evaluate the growth of your data lakes, what types of data are responsible for the growth and how often that data is accessed. We make recommendations on how to store your data, ensuring low priority data is kept on low-cost storage and deduplicated where possible.
- ‘Fix first’ ethos – we won’t quibble over who’s responsible or who’s to blame. We’ll focus on fixing the problem. We’ll then discuss why it happened and how we make sure it doesn’t happen again.
- Active-active patching – our systems let us conduct active-active patching on certain types of infrastructure. This means that systems don’t need to be taken offline at any point in the day or night, as load is transferred between nodes.
- You get your own, dedicated service delivery manager, a named individual who directly supports you and coordinates support resources throughout your contract.
- Our premium legal support services are in line with ITIL (Information Technology Infrastructure Library), a set of detailed practices for IT service management that focuses on aligning IT with the needs of business.
