Support, monitoring and management services
Flexible support to keep your business systems on track
– 24/7, 365 days a year.
Keep your IT estate up and running
Rely on a single point of contact
Benefit from one partner that manages your support case with all vendors – up to 24/7.
Minimise business impact
Direct local access to spare parts, reducing negative effects on the business resulting from an incident.
Access your own service portal
Quickly report incidents, raise requests and follow support case progress.
Solve incidents before they happen
Proactively identifying potential risks — thus solving them before they occur.
Reduce expenses
Eliminate the need for round-the-clock support from your IT team.
Alleviate staffing shortages
Hand over operational responsibility and be relieved of the burden of managing day-to-day operations.
- Rely on a single partner to take the ownership of the incident rather than contacting various vendors
- Feel secure with local language first-line support in most of our European countries
- Reduce downtime and increase productivity due to faster issue resolution times
- Know that you are protected with the latest technology and tools in the industry
- Increase security through regular patching, updates and proactive security measures
- Innovate and concentrate on business-relevant projects instead of managing infrastructure
Why Proact?
Today’s IT environments are complex. This has far-reaching implications when it comes to how they are monitored and managed – and to the support that’s required when something goes wrong.
With Proact, you will access our 30 years of experience helping customers secure business-critical data.
We’ll allocate specialists to manage and resolve an incident within an agreed SLA. You will also gain access to our spare-part warehouses across Europe.
With our add-on monitoring services, you can add yet another layer of intelligent and proactive monitoring with alerts of potential incidents or issues in the environment.
If preferred, we can even take over the full management of your infrastructure as a managed service — allowing you to re-allocate your resources for projects that drive business value.
What we can help with
Support
A single point of contact will quickly allocate specialised experts to resolve incidents up to 24/7, while coordinating with multiple vendors to minimize business impact. We take ownership of the issue and work with your team to secure a resolution.
Monitoring
Upgrade to premium or direct vendor support with monitoring — freeing up even more time to focus on your business. Our experts will monitor your environment, provide alerts and take over fault coordination for high-priority alerts.
Service Management
Saving you the most time and effort: With Service Management, you can rely on us to handle patching, upgrades, changes, deployment, skill gaps, release management and analysis — in an “as a Service” model connected to an SLA.
Speak to one of our experts
“…[T]he fact that we had a lot of hardware made by other vendors was not a problem for [Proact]. They solved any issues we had without sending us from pillar to post. A single point of contact like that gets to know the environment, which makes the collaboration very efficient”
Godert van der Poel, ICT Administrator at KwikFit